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Appointmentscircled_day

New servcie for ALL patients:

Patient Access lets you use the online/Internet based services. These may include arranging appointments, repeat medication, secure messages, medical record viewing and updating your details:

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

http://patient.uservoice.com/knowledgebase

For more information regarding Patient Access please click here

DMC Chadwick Road operates an appointment system which ensures that patients can choose which of our clinicians they wish to see at a time that is convenient. Patients can book up to 4 weeks in advance. You have the option of having a telephone consultation with various members of the clinical team not just a GP. this will save you time and it is not always necessary to attend the practice. We also offer a Telephone triage Service every morning, you will be booked in with a Doctor to call you back, these are 5 minutes duration

Please note you must ensure that you are available to take to call once booked. you may be offered an appointment at the Extended Primary Care Service  based at the Lister on Peckahm Road also, where possible, reducing the need to have a face to face consultation.

Information leaflet

 

Appointments are for 10 minutes and within a 10 minute consultation it is not always possible to deal with multiple health problems, it is at the GP's discretion to identify whether a second problem can be dealt with in a consultation or whether it is more beneficial for the patient to come back for a second appointment. However, if you feel your problem may take longer please advise at the time of booking and you will be allocate a 20 minute slot depending on the availability. It is the aim of the practice to deliver best possible care.

Our GP’s consist of both full and part timers from Monday to Friday. We also offer extend hours appointments on a Monday and Thursday from 6.30pm – 7.30pm for various clinical team members i.e. GP’s Primary care pharmacists and a CPN (during half terms). Alternative Saturday mornings (9-1pm) and late Monday evenings (5-9pm) for the midwife based at DMC Crystal Palace Road SE22 9EP. Please ask at reception for further details.

You can book appointments by:Coming in person to the reception or calling us on: 0207 639 9622

Cancellations

If you cannot attend an appointment for any reason please call us on 020 7639 9622 as soon as possible in order for us to give the slot to someone else. Patients who continue to miss their appointments may be removed from our practice list.

In addition, We now have various other Health Care Professions on site daily.

Primary Care Pharmacist Team available Monday – Friday and offer the following:

Spirometry, Asthma, Smoking Cessation, Influenza Vaccines, NHS Health Checks, BP Monitoring, Medication reviews, Emergency contraception, Diabetes reviews and Minor aliments advice

Community Psychiatric Nurse available Monday – Thursday and offer the following:

Mental Health sessions focusing on Psychological strategies, Medication reviews, relapse prevention, Benefits and Housing advice, Physical Health reviews, Therapy and Psychiatry

You may find that an appointment with one of our practice nurses or Health Care Assistants will help you with your problem.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse or healthcare assistant (currently in training) rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our practice nurse offers late night appointments on a Monday and Thursday until 7.30pm

If you change address, name or telephone number, please let us know as soon as possible so that we can update our records. You can inform us by visiting the surgery with proof of address dated within 3 months and completing the appropriate form

Lateness Rule:

We really appreciate that the majority of patients do turn up on time for appointments. We have seen a sharp increase in the number of patients turning up late in recent months. Every time a patient is one minute late it causes a domino effect for the whole day and patients who are on time are kept waiting, which is very unfair and can cause undue stress and dissatisfaction for all concerned.

Regrettably, if a patient is 5 or more minutes late for an appointment they will have to rebook for another day. 

Please note we do not allow 5 minutes lateness for late night appointments from 6.30-7.30pm, all patients will be advised at the time of booking they must be on time otherwise the appointment will be missed.

We would like thank all those patients who arrive on time and we do apologise if you have been kept waiting in the past.

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