Cancel Your Appointment 




Do you have an appointment booked? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it. Please notify us as soon as possible so that your appointment can be offered to someone else.


How to Cancel an Appointment

If you are cancelling, the only means to do this is by calling us on 020 7639 9622 as soon as possible. This will enable us to offer your appointment to someone else. Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

image of patient holding a phone

If your appointment is first thing in the morning and the phone lines are busy, please call on the same day to inform a member of staff, and we shall look to reverse the DNA accordingly. 


Did Not Attend (DNA) Appointments 

Patients failing to attend without notifying us or those without a genuine reason for missing the appointment will be reminded of our DNA policy.  Repeated non-attendance may result in removal from the practice list.